Managed IT services are ongoing support and maintenance for the technology your organization uses every day. Instead of arranging help each time something breaks, you work with an IT provider to manage agreed responsibilities such as employee support, computer maintenance, Microsoft 365, network management, cybersecurity and backups.A managed services provider—often called an MSP—is the company providing that support. Explore our IT services.

Yes! We help organizations that need outside support for their computers, accounts, networks and business technology. We start by understanding your staff, systems and recurring problems, then define who handles daily support, maintenance, security and planning.You do not need to know which technical services to request. Tell us what is getting in the way of work, and we can discuss the appropriate next steps!

As-needed IT support usually begins after a problem occurs. Managed IT adds recurring maintenance, monitoring and planning alongside support for everyday issues.The right arrangement depends on your organization’s needs. If employees regularly lose time to technology problems, or nobody clearly owns updates, backups and security, ongoing support is worth considering.

Pricing depends on your number of users and devices, locations, systems, security needs and support requirements. Onboarding, software licenses, equipment and larger projects can also affect the total.We recommend comparing what proposals include—not just their monthly totals. Ask about onsite visits, after-hours work, backup services and project charges. Read our guide to managed IT pricing, or request a consultation to discuss your environment.

Your agreement should identify the covered users, devices, locations and services. It should explain how employees request help, the applicable support hours, security and backup responsibilities, and which work requires a separate quote.Scope varies by organization. We recommend putting exclusions, response expectations, licensing costs and transition arrangements in writing. Our managed IT agreement checklist explains what to review.

Yes. SimplicIT is headquartered in Tipp City and serves Dayton, Troy, the surrounding Miami Valley and organizations across Ohio.We discuss your office locations, remote employees and onsite needs when defining support to define a solution that works best for you!

Many account, email and software issues can be handled remotely. Hardware problems, physical network work and some projects may require an onsite visit. We assess the issue and your environment to determine the appropriate approach for the issue you are experiencing.

We pride ourselves on our prompt and knowledgeable service, getting the appropriate engineer working towards resolving your issue ASAP! You also have a set Service Level Agreement (SLA) right in your contract for piece of mind!

Yes!. A planned transition starts with reviewing your existing agreement, confirming account ownership and gathering documentation. Important items include domain access, Microsoft 365 administration, network information, software licensing and backup access. We have years of experience transitioning and will do all of the heavy lifting for you!We also recommend coordinating the handoff before removing existing tools or ending services. See our checklist for switching IT providers.

Yes! We work with nonprofits and recognize that technology decisions must account for budgets, staff capacity, volunteers and program delivery.Our support plan identifies who needs access, which systems are essential and how sensitive information is protected. We discuss priorities around donor information, shared files, email, staff changes and technology planning without assuming every nonprofit needs the same services.

Yes! Our services include Microsoft 365 support and management, including migrations, account administration and collaboration tools.We discuss potential problems with business email, user access, shared files in your current configuration, and work towards developing a stabile and secure Microsoft 365 tenant.

We help organizations evaluate and improve protection for their accounts, devices, networks and business information. With our in depth cybersecurity approach, we ensure your data remains secure and accessible to support your business needs. This includes access controls, endpoint protection, email security, managed security updates, data backup, and disaster recovery planning. Explore our cybersecurity services.

We discuss your organization, the technology your team depends on and the problems you want to solve! Helpful starting information includes your approximate employee count, locations, important applications and current support arrangement.You can bring questions about recurring computer problems, Microsoft 365, security, backups or changing providers, as well as information on any current struggles or challenges you are experiencing.